Feeling devalued or unappreciated is one of the worst sensations a person can have. This negative feeling is even worse for consumers who are spending a lot of money on a home renovation service, only to feel jerked around, overcharged and disregarded in the process. In any sort of service sector operation, the customer should feel like #1, period.
Large Atlanta handyman companies with disorganized crews sometimes leave a trail of disappointment and disillusion, but it doesn’t matter because there will always be other jobs simply based off name-brand recognition and sheer size. By contrast, the little guy understands that customer service is the end-all be-all of his Atlanta handyman business. This is not to say that all small Atlanta handyman companies are client-centric, but companies with poor service models generally can’t compete and fall by the wayside with time.
One way an Atlanta handyman demonstrates a customer-centric business model is to offer open channels of communication. Homeowners should be able to find the contact info for the business within moments of visiting the business’s website. The business owner should offer his personal phone and email contact information freely. Once an estimate request form is filled out, the homeowner should hear back promptly. The Atlanta handyman should arrive for the estimate as scheduled and on-time. All of these factors starts a positive business-client relationship from the get-go.
Being honest, flexible and fair are other ways an Atlanta handyman shows his attention to customers. For instance, if the initial quote is too high for a client’s budget, the Atlanta handyman professional should be able to find a way to work within their means and offer a new approach. They should, at all times, offer expert craftsmanship and a fair market value for labor costs associated with that caliber of work. A good Atlanta handyman can explain to consumers how they may be getting more value for their money, compared to competing quotes. In the end, the customer can decide which is more important – saving a few dollars or getting the exact job he or she wants done.
A service-oriented Atlanta handyman respects the homeowner’s space and property at every stage of the job. He begins the job both bonded and insured so there is nothing for the homeowner to worry about. Before starting anything, he shows the homeowner a drawing or model of what he’s planning to do. During construction, he is careful not to damage anything. After the job is finished, the Atlanta handyman crew cleans up all the mess, tools and debris, leaving the place cleaner than when they arrived. Before requesting payment, the Atlanta handyman also asks the client if everything has been completed to satisfaction.
An expert Atlanta handyman keeps communication open and is flexible, fair, honest, clean and respectful. In the end, customer service differentiates the experts from the amateurs.
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