There are many reasons to fire an abusive client. If someone is constantly bullying you, belittling you, criticizing your work or expressing doubts about your ethics, it is time to let them go. What you are being paid is not enough for the stress that an abusive client places on your emotional health and on your business.
It also could help to go over how homes are bought and sold. First time buyers, especially, have no clue about how different home purchase is from the purchase of virtually anything else. Explain the purpose of each person involved in the real estate transaction and the paperwork involved.
When communicating with a client who prefers email, let them know that you only check your email once in a blue moon, despite the message on your website, listing your email and stating, 'Contact me Anytime!
Unfortunately though, due to the dread that can come along with dealing with these types of people, sometimes it's difficult to get them the sale that they are looking for. Because so many agents are tenacious sorts of people who strive to do a good job for every client they have, it can be hard to admit defeat with a client who just doesn't mesh.
Try to eliminate any negative thoughts about yourself and your work. Do your best, but don’t expect perfection. Expect your best efforts from yourself, but don’t beat yourself up over honest mistakes. Keep reaching for self improvement, but don’t hamper yourself with thoughts of “I’m so crappy at my job!” If you really think you’re crappy at your job, you have two choices – improve or leave. If you’re actively trying to improve, you’re doing a better job than a lot of people.
One thing you can do about Mrs. Snigglesworth is look at her thinning hair and fashion sense and consider the source. It doesn’t take a genius to realize that people who are unhappy with themselves like to find fault with others. Mrs. Snigglesworth is operating from her own reality; she is not capable of making a true assessment of your personal characteristics.
This flexibility includes clients being willing to take less for their house than they'd like due to economic conditions and being willing to stage or have their house staged professionally. If this kind of client isn't willing to back down, especially when home values have fallen, they might not be worth holding on to.
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